Money-Back Guarantee
For all first-time subscription activations.
Refund Processing
Direct credit back to your original payment source.
Cancel Anytime
No lock-ins, contracts, or cancellation penalties.
1Subscription Cancellation Policy
At Sparo, we believe in complete operational freedom for salon and spa owners. You may cancel your subscription at any time without any hidden fees or penalties.
- Self-Service Cancellation: You can cancel your subscription plan directly by visiting your Admin Dashboard under Subscription > My Plan > Cancel Plan.
- Assisted Cancellation: Alternatively, you can send an email to saproconnects@gmail.com or call our support desk at +91 9243338519.
- Access After Cancellation: When you cancel your subscription, all automated renewals will be halted immediately. Your account and features will remain fully active until the end of your current prepaid billing period.
2Refund Eligibility & Criteria
We provide full or partial refunds under the following clear circumstances:
7-Day Money-Back Guarantee (First-Time Subscribers)
If you are a new customer and find that Sparo does not meet your salon management needs, you are entitled to a 100% refund of your first subscription fee if requested within 7 calendar days of your payment date.
Duplicate or Accidental Deductions
If you are charged multiple times for the same billing cycle due to a technical glitch or payment gateway retry, 100% of the duplicate amount will be refunded immediately upon confirmation.
Unresolved Technical Disruption
If core system features (Billing POS, Appointments Calendar) remain unavailable due to platform-side downtime for more than 48 consecutive hours, you may request a pro-rated refund for the affected period.
3Non-Refundable Services & Add-ons
The following categories are non-refundable once consumed:
- Third-Party Communication Costs: Consumed WhatsApp Cloud API message units and SMS broadcast packs that have already been dispatched through telecom gateways.
- Marketplace Lead Tokens: Lead credits that have already been redeemed to unlock verified client contact details.
- Domain & SSL Registrations: Custom white-label domain registration charges paid to external registrars.
4Refund Processing Timeline & Payment Mode
Once your refund request is verified and approved by our finance department, the refund is initiated directly through Cashfree Payments.
- Destination Account: Refunds are credited strictly back to the original payment method utilized during the transaction (UPI ID, Source Bank Account, or Credit/Debit Card).
- Processing Window: In accordance with standard banking settlement cycles, funds typically reflect in your bank account or card balance within 5 to 7 working days from the date of approval.
- ARN Tracking: We provide an official Acquirer Reference Number (ARN) or Cashfree Refund Reference ID so you can track the status with your bank.
5How to Request a Cancellation or Refund
To initiate a cancellation or request a refund, simply reach out to our customer care team with the following details:
Please provide:
- Your Registered Salon Name and Admin Account Email
- Cashfree Transaction ID / Order ID (from your invoice)
- Date and Amount of payment
- Reason for refund or cancellation request