Please review these Terms of Service carefully before subscribing to or utilizing the Sparo Saloon Management Suite. By creating an account, registering a shop, or making a subscription payment via Cashfree, you agree to be bound by all terms outlined herein.
1Acceptance of SaaS Agreements
By registering an account and accessing the Sparo Saloon Management Suite (the "Service", "Platform", "We", "Us"), you enter into a legally binding agreement with Sparo. If you are entering into this agreement on behalf of a salon business, wellness spa, nail studio, clinic, or corporate entity, you represent and warrant that you hold full legal authority to bind such entity to these Terms.
2Platform Licensing & Subscription Quotas
Sparo grants you a limited, revocable, non-exclusive, non-transferable license to access our cloud-based salon management application. Your operational quotas depend on your chosen subscription tier:
- Free Trial Plan: Single salon shop location with introductory access to billing POS, chair layout, and basic client CRM.
- Premium Plan (₹699/month): Single location with unlocked full WhatsApp automation, analytics, employee payroll, and custom digital lookbook.
- Basic Core Plan (₹3,999/month): Multi-location capacity (up to 3 verified salon locations) and priority support.
- Enterprise Agency Plan (₹8,999/month): Up to 10 verified salon locations, dedicated white-label domain routing, and customized integration capabilities.
3Fees, Payments & Cashfree Gateway Integration
All software licensing and resource add-on fees are clearly presented during checkout in Indian National Rupees (INR).
- Payment Processing: All electronic subscription transactions are routed through Cashfree Payments, an RBI-authorized and PCI-DSS certified payment aggregator. We support UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across major Indian banks, and Credit/Debit Cards.
- Billing Cycle & Invoices: Subscriptions are billed on a recurring monthly or annual basis. Digital tax-compliant invoices are generated instantly and accessible within your Admin Dashboard under Subscription > Payment History.
- Late or Failed Payments: If a scheduled renewal payment fails, the platform will notify you immediately. If the subscription is not renewed within a 3-day grace window, premium features (Website Builder, WhatsApp campaigns, Payroll) are restricted until successful renewal.
4Cancellation & Refund Policy
You have the right to cancel your subscription at any time directly through your dashboard or by emailing saproconnects@gmail.com. For detailed information on eligibility, the 7-day initial money-back guarantee, and refund processing timelines (5 to 7 business days via Cashfree), please review our complete Refunds & Cancellations Policy .
5User Responsibilities & Shop Data Ownership
As a Salon Administrator, you maintain 100% legal ownership of your customer lists, employee records, booking logs, and services catalog. Sparo acts strictly as a secure data processor and will never sell, lease, or monetize your client contact directories.
You are solely responsible for maintaining the confidentiality of your administrative login credentials and ensuring that authorized employees have appropriate role-based access permissions.
6Communications Fair Use (WhatsApp & SMS)
When utilizing Sparo's Meta WhatsApp Cloud API integrations, SMS gateways, and SMTP mail nodes, you agree to comply strictly with anti-spam regulations (including the Telecom Commercial Communications Customer Preference Regulations). Sending unauthorized, misleading, or abusive promotional broadcasts to non-consenting customers is strictly prohibited and constitutes grounds for immediate account suspension without refund.
7Limitation of Liability
The platform and its services are provided on an "as is" and "as available" basis. In no event shall Sparo, its founders, directors, employees, or technology partners be liable for any indirect, incidental, special, or consequential damages, including loss of business profits, salon revenue disruption, or data loss arising from third-party network outages or telecommunication failures.
8Customer Support & Grievance Redressal
If you have any questions, feedback, or grievances regarding these Terms & Conditions or payment transactions, please contact our support team: